Derleme
BibTex RIS Kaynak Göster

Sağlık Kurumlarında İşyeri Nezaketsizliği Üzerine Geleneksel Bir Derleme

Yıl 2022, Cilt: 3 Sayı: 2, 150 - 161, 31.10.2022

Öz

Bu çalışmanın amacı sağlık kurumları açısından işyerinde nezaketsizlik davranışlarına ilişkin alan yazınını incelemek ve araştırmacılara çalışma alanları konusunda yol gösterici olacak bilgiler sunmaktadır. Çalışma kapsamında işyeri nezaketsizliğinin kavramsal ve teorik çerçevesi, mal ve hizmet üreten işletmelerde işyeri nezaketsizliğine ilişkin yapılan çalışmaların sonuçları ortaya koyulmuştur. Bununla birlikte sağlık kurumlarında çalışanlar üzerinde yürütülen çalışmalar hakkında açıklayıcı bilgiler sunulmuştur. Derin bir literatür incelemesine dayalı olarak sağlık çalışanlarına yönelik nezaketsiz işyeri davranışlarının daha kapsamlı bir şekilde ele alınması gerektiği düşünülmektedir. Özellikle sağlık kurumlarında işyerinde nezaketsiz davranışların ortaya çıkmasında etkili olan faktörler ve nezaketsiz davranışların sonuçları farklı sağlık meslek grupları düzeyinde incelenmelidir.

Kaynakça

  • 1. Han S, Harold CM, Oh IS, Kim JK, Agolli A. A meta-analysis integrating 20 years of workplace incivility research: Antecedents, consequences, and boundary conditions. J Organ Behav. 2022;43(1):497–523.
  • 2. Chris AC, Provencher Y, Fogg C, Thompson SC, Cole AL, Okaka O, et al. A meta-analysis of experienced incivility and Its correlates: Exploring the dual path model of experienced workplace incivility. J Occup Health Psychol. 2022;27(3):317–38.
  • 3. Andersson LM, Pearson CM. Tit for tat ? The spiraling effect of incivility in the workplace. Acad Manag Rev. 1999;24(3):452–71.
  • 4. Pearson C. The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It. Hum Resour Manag Int Dig. 2010;18(6):138.
  • 5. Cortina LM, Magley VJ, Williams JH, Langhout RD. Incivility in the workplace: incidence and impact. J Occup Health Psychol. 2001;6(1):64–80.
  • 6. Lewis PS, Malecha A. The impact of workplace incivility on the work environment, manager skill, and productivity. J Nurs Adm. 2011;41(1):41–7.
  • 7. Porath CL, Pearson CM. Emotional and behavioral responses to workplace incivility and the impact of hierarchical status. J Appl Soc Psychol. 2012;42(1):E326–57.
  • 8. Ghosh R, Reio TG, Bang H. Reducing turnover intent: supervisor and coworker incivility and socialization-related learning. Hum Resour Dev Int. 2013;16(2):169–85.
  • 9. Warrner J, Sommers K, Zappa M, Thornlow DK. Decreasing work place incivility. Nurs Manage. 2016;47(1):22–30.
  • 10. Loh JMI, Loi N. Tit for tat: burnout as a mediator between workplace incivility and instigated workplace incivility. Asia-Pacific J Bus Adm [Internet]. 2017 [cited 2022 Oct 19];10(1):100–11. Available from: www..com/1757-4323.htm
  • 11. Bulloch HCM. Ambivalent moralities of cooperation and corruption: Local explanations for (under)development on a Philippine island. Aust J Anthropol. 2017;28(1):56–71.
  • 12. Arshad R, RosnitaI I. Workplace incivility and knowledge hiding behavior: does personality matter? J Organ Eff People Perform. 2018;5(3):278–88.
  • 13. Sharma N, Singh VK. Effect of workplace incivility on job satisfaction and turnover intentions in India. South Asian J Glob Bus Res. 2016;5(2):234–49.
  • 14. Shi Y, Guo H, Zhang S, Xie F, Wang J, Sun Z, et al. Impact of workplace incivility against new nurses on job burn-out: a cross-sectional study in China. BMJ Open. 2018;8(1):1–9.
  • 15. Zhou ZE, Yan Y, Meier LL. Effect of workplace incivility on end-of-work negative affect: Examining individual and organizational moderators in a daily diary study. J Occup Heal Psychol . 2014;20(1):1–14.
  • 16. Ho MSM, Tan AA. Customer perceptions of workplace incivility in Singapore. Perspect Asian Leis Tour. 2018;3(1):1–16.
  • 17. Itzkovich Y, Heilbrunn S. The Role of co-workers’ solidarity as an sntecedent of incivility and deviant behavior in organizations. Deviant Behav . 2016;37(8):861–76.
  • 18. Lim S, Cortina LM, Magley VJ. Personal and Workgroup Incivility: Impact on Work and Health Outcomes. J Appl Psychol. 2008;93(1):95–107.
  • 19. Estes B, Wang J. Integrative literature review: Workplace incivility: Impacts on individual and organizational performance. Hum Resour Dev Rev. 2008;7(2):218–40.
  • 20. Somani R, Karim Somani R, Khowaja K. Workplace violence towards nurses: A reality from the Pakistani context. J Nurs Educ Pract. 2012;2(3):148–53.
  • 21. Becher J, Visovsky C. Horizontal violence in nursing. Medsurg Nurs. 2012;21(4):210–4.
  • 22. Budin WC, Brewer CS, Chao YY, Kovner C. Verbal abuse from nurse colleagues and work environment of early career registered nurses. J Nurs Scholarsh. 2013;45(3):308–16.
  • 23. Shahzad A, Malik RK. Workplace Violence: An Extensive Issue for Nurses in Pakistan—. J Interpers Violence. 2014;29(11):2021–34.
  • 24. Hamid S, Malik U. Job satisfaction among nurses working in the private and public sectors: a qualitative study in tertiary care hospitals in Pakistan. J Multidiscip Healthc. 2014;7(1):25–35.
  • 25. Mortensen M, Baarts C. Killing ourselves with laughter … mapping the interplay of organizational teasing and workplace bullying in hospital work life. Qual Res Organ Manag An Int J. 2018;13(1):10–31.
  • 26. Vagharseyyedin SA. Contemporary Nurse Workplace incivility: a concept analysis. Contemp Nurse. 2015;50(1):115–25.
  • 27. Harlos K, Axelrod L. Investigating hospital administrators’ experience of workplace mistreatment Changing workplaces to enable people with chronic illness to remain employed View project. Can J Behav Sci. 2005;37(4):262–72.
  • 28. Labrague LJ, Hammad K, Gloe DS, McEnroe-Petitte DM, Fronda DC, Obeidat AA, et al. Disaster preparedness among nurses: a systematic review of literature. Int Nurs Rev. 2018;65(1):41–53.
  • 29. Appelbaum SH, Deguire KJ, Lay M. The relationship of ethical climate to deviant workplace behaviour. Corp Gov. 2005;5(4):43–55.
  • 30. Blau G, Andersson L. Testing a measure of instigated workplace incivility. J Occup Organ Psychol. 2005;78(4):595–614. 31. Martin RJ, Hine DW. Development and validation of the uncivil workplace behavior questionnaire. J Occup Health Psychol. 2005;10(4):477–90.
  • 32. Pearson C, Porath CL. On the nature, consequences and remedies of workplace incivility: No time for “nice”? Think again. Acad Manag Exec . 2005;19(1):7–18.
  • 33. Penney LM, Spector PE. Job stress, incivility, and counterproductive work behavior (CWB): the moderating role of negative affectivity. J Organ Behav. 2005 Nov 1;26(7):777–96.
  • 34. Caza BB, Cortina LM. From insult to injury: Explaining the impact of incivility. Basic Appl Soc Psych. 2007;29(4):335–50.
  • 35. Reio TG, Ghosh R. Antecedents and outcomes of workplace incivility: Implications for human resource development research and practice. Hum Resour Dev Q. 2009;20(3):237–64.
  • 36. Griffin B. Multilevel relationships between organizationallevel incivility, justice and intention to stay. Work Stress. 2010;24(4):309–23.
  • 37. Wu LZ, Zhang H, Chiu RK, Kwan HK, He X. Hostile attribution bias and negative reciprocity beliefs exacerbate incivility’s effects on interpersonal deviance. J Bus Ethics. 2014;120(2):189–99.
  • 38. Holm K, Torkelson E, Bäckström M. Models of workplace incivility: The relationships to instigated incivility and negative outcomes. BioMed Res Int. 2015;2015(1):1–11.
  • 39. Selamat R, Hendryadi I, Tricahyadinata I. Workplace incivility, self-efficacy, and turnover intention relationship model: A multi-group analysis. Russ J Agric Socio-Economic Sci. 2019;85(1):358–68.
  • 40. Megeirhi HA, Ribeiro MA, Woosnam KM. Job search behavior explained through perceived tolerance for workplace incivility, cynicism and income level: A moderated mediation model. J Hosp Tour Manag. 2020;44(May):88–97.
  • 41. Pierre TM. Member Experiences in the Northeast Member Experiences in the Northeast Recommended Citation Recommended Citation [Internet]. [USA]: University of Southern Maine, Master Thesis; 2019 [cited 2022 Oct 19]. Available from: https://digitalcommons.usm.maine.edu/etd
  • 42. Zia-Ud-Din M, Arif A, Shabbir MA. The Impact of Workplace Incivility on Employee Absenteeism and Organization Commitment. Int J Acad Res Bus Soc Sci. 2017;7(5):221.
  • 43. Tricahyadinata I, Zainurossalamia SZ, Selamet Riadi S. Workplace incivility, work engagement, and turnover intentions: Multi-group analysis. Cogent Psychol. 2017;7(1):1–16.
  • 44. Cortina L, Kabat-Farr D, Magley V. Selective incivility as modern discrimination in organizations evidence and impact. J Manage. 2013;39(6):1579–605.
  • 45. Rahim A, Cosby DM. A model of workplace incivility, job burnout, turnover intentions, and job performance. J Manag Dev. 2016;35(10):1255–65.
  • 46. Xia B, Wang X, Li Q, He Y, Wang W. How workplace incivility leads to work alienation: A moderated mediation model. Front Psychol. 2022;13(1):1–13.
  • 47. A. El-Guindy H, Mohamed Rashed N, Ahmed Mohammed Abd El Salam F, Mohamed Ahmed Maiz A. Incivility and ostracism in the workplace among staff nurses and its relation to the quality of care. Egypt J Heal Care. 2022;13(1):1406–20.
  • 48. Abbas Gawad S, Fathy Saad N, Ali Hassan H. Work Place Incivility and its Effect on Quality of Work Life among Staff Nurses. Egypt J Heal Care. 2022;13(3):809–21.
  • 49. Kim SY, Kim JK, Park KO. Path analysis for workplace incivility, empowerment, burnout, and organizational commitment of hospital nurses. Jorunal Korean Acad Nurs Adm [Internet]. 2013 [cited 2022 Oct 19];19(5):555–64. Available from: dx.doi.org/10.11111/jkana.2013.19.5.555
  • 50. Lee YH, Lee J, Lee SK. The mediating effect of workplace incivility on organization culture in South Korea: A descriptive correlational analysis of the turnover intention of nurses. J Nurs Scholarsh. 2022;54(3):367–75.
  • 51. Hutton S, Gates D. Workplace incivility and productivity losses among direct care staff. AAOHN J Bus Leadersh. 2008;56(4):168–75.
  • 52. Işıkay Ç. İşyeri nezaketsizliği ve demografik özellikler arasındaki ilişkiler: Hemşireler üzerine bir inceleme. Uluslararası Sağlık Yönetimi ve Strat Araştırma Derg. 2019;5(1):51–68.
  • 53. Gültaç AS. Örgütsel Sapma Ve Nezaketsizlik Davranışları İlişkisinde İşyerinde Dışlanmanın Aracı Rolü: Sağlık Kurumlarında Bir Araştırma [Internet]. Hacettepe Üniversitesi, Sosyal Bilimler Enstitiüsü, Sağlık Yönetimi Anabilim Dalı, Yüksek Lisans Tezi. Ankara. 2019. 54. Taheri F, Asarian M, Shahhosseini P. Workaholism and workplace incivility: the role of work-family enrichment. Manag Decis. 2021;59(2):372–89.
  • 55. Demsky CA, Fritz C, Hammer LB, Black AE. Workplace incivility and employee sleep: The role of rumination and recovery experiences. J Occup Health Psychol. 2019;24(2):228–40. 56. Liu W, Zhou ZE, Che XX. Effect of Workplace Incivility on OCB Through Burnout: the Moderating Role of Affective Commitment. J Bus Psychol. 2019;34(5):657–69.
  • 57. Miner-Rubino K, Reed WD. Testing a Moderated Mediational Model of Workgroup Incivility: The Roles of Organizational Trust and Group Regard. J Appl Soc Psychol. 2010;40(12):3148–68.
  • 58. Lim S, Lee A. Work and Nonwork Outcomes of Workplace Incivility: Does Family Support Help? J Occup Health Psychol. 2011;16(1):95–111.
  • 59. Miner KN, Settles IH, Pratt-Hyatt JS, Brady CC. Experiencing Incivility in Organizations: The Buffering Effects of Emotional and Organizational Support1. J Appl Soc Psychol. 2012;42(2):340–72.
  • 60. Sakurai K, Jex SM. Coworker incivility and incivility targets’ work effort and counterproductive work behaviors: the moderating role of supervisor social support. J Occup Health Psychol. 2012;17(2):150–67.
  • 61. Mahfooz Z, Arshad A, Nisar QA, Ikram M, Azeem M. Does Workplace Incivility & Workplace Ostracism influence the Employees Turnover Intentions? Mediating Role of Burnout and Job Stress & Moderating Role of psychological Capital. Int J Acad Res Bus Soc Sci. 2017;7(8):397–413.
  • 62. Bar-David S. What’s in an eye roll? It is time we explore the role of workplace incivility in healthcare. Isr J Health Policy Res. 2018;7(15):1–3.
Toplam 59 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Psikolojide Davranış-Kişilik Değerlendirmesi
Bölüm Derlemeler
Yazarlar

Buse Mete 0000-0001-5440-9723

Yayımlanma Tarihi 31 Ekim 2022
Gönderilme Tarihi 20 Ekim 2022
Yayımlandığı Sayı Yıl 2022 Cilt: 3 Sayı: 2

Kaynak Göster

Vancouver Mete B. Sağlık Kurumlarında İşyeri Nezaketsizliği Üzerine Geleneksel Bir Derleme. MEYAD Akademi. 2022;3(2):150-61.